Simple Refund Policy
Welcome To Australia ETA. These Refund Policy Apply Whenever You Apply an ETA on our website.
1. Once you have submitted your application through our website, we will begin the submission process immediately to the Australian Immigration / High Commission (hereafter known as the government).
2. If your ETA application has not yet been submitted to the government for approval, there will be a RM15 Cancellation Fee. If the application has already been submitted for approval to the government, no refund can be made. If a duplicate application has been made in error, a full refund will be made for the duplicate payment only.
3. Refund will NOT be available in case of any ETA denial from Australian Immigration / High Commission or Government’s decision.
4. There will be no refunds in case of delay due to any technical issues in Government website such as system error / website upgrading.
5. ETA fees are also non-refundable should you chose not to use your ETA as service has already been performed.
6. If the user has applied on another website causing a duplicate application for the same passport, only the Government Fees will be returned.
7. Kindly note that refund process will take 25 business days. If you did not receive refund within this time frame, please contact us for the status.
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Limitation of ( something you owe/something you’re responsible for/disadvantage )
Should a document or other item be lost, misplaced, damaged, delayed or destroyed, Australia ETA Malaysia will only be responsible if it is at fault and its (something you owe/something you’re responsible for/disadvantage) will be limited to the basic replacement cost of that item. https://www.australiavisa.my/ is not responsible for items misplaced, damaged, delayed or destroyed by a delivery service or issuing authority. https://www.australiavisa.com.my/ accepts no responsibility for the loss or damage of such documents. https://www.australiavisa.com.my/ accepts no (responsibility for/blame for) travelers electing to get on- visas. To the greatest possible extent permitted by law, https://www.australiavisa.com.my/. leaves out/keeps out or limits any direct, indirect or resulting loss and all law-related or suggested conditions and warranties.
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Accessibility of items and/or benefits on this site;
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You are responsible for ensuring that you have a relevant visa or transfer station visa and a passport with a validity period of at least six months and that meets all entry and exit conditions.